---
title: How to Configure Notifications(Automated Reminders)
description: This article explains how to configure automated appointment-related notifications in the Calendar section of the Control Panel. Notifications help keep patients informed about bookings, reminders, updates, and other appointment events.
---
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1. [Helix | Knowledge Base](https://help.helixbydoctors.com/kb?hsLang=en-us)
2. [Control Panel](https://help.helixbydoctors.com/kb/control-panel?hsLang=en-us)
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December 26, 2025
# How to Configure Notifications(Automated Reminders)
## This article explains how to configure automated appointment-related notifications in the Calendar section of the Control Panel. Notifications help keep patients informed about bookings, reminders, updates, and other appointment events.
### π§ Navigation Path
**Control Panel β Calendar β Notifications**
---
### 𧩠What Notifications Are Used For
Helix allows you to automate **up to 10 notification types**, which can be sent via:
- **WhatsApp** (if Meta Business integration is active), or
- **SMS**, depending on your setup
---
### π Available Notification Types
| Notification Type | Description |
| --- | --- |
| π
Booking Confirmation | Sent immediately when a new appointment is booked |
| βοΈ Booking Update | Sent when appointment details are edited |
| β° 24-Hour Reminder | Reminder sent 24 hours before the appointment |
| β³ 48-Hour Reminder | Reminder sent 48 hours before the appointment |
| π One-Week Reminder | Reminder sent 7 days before the appointment |
| π Birthday Messages | Sent 1 day or 1 week before the patientβs birthday |
| π₯ On Discharge | Sent when the patient is discharged |
| π« Cancelled / No-Show | Sent for cancelled or no-show appointments |
---
### βοΈ How to Configure Notifications
1. Open the **Notifications** tab
2. Turn **ON** the switch for each notification you want to enable
3. For each enabled notification:
- Click the **Template** dropdown
- Select the relevant:
- **WhatsApp template**
*(configured under CRM β Social Media Manager β WhatsApp)*, or
- **SMS template**
*(configured under Control Panel β Templates)*
4. Click **Confirm** to save
---
### π Apply the Changes
- Ask **reception users** to log out and log back in for notifications to apply
---
### π‘ Tips
- WhatsApp should be prioritized over SMS if both integrations are available
- Keep only necessary notifications enabled to avoid over-communication
- Test templates with one staff member before enabling clinic-wide automation
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