---
title: How to Set Up DHPO / e-Claim Portal Link in Helix
description: "When a clinic is empanelled with an insurance company or TPA, they are provided with a DHPO / e-Claim portal to submit and track insurance claims.\n\nHelix allows you to configure these e-Claim details at the system level, enabling clinics to:\n\nCreate insurance claims\n\nSubmit claims\n\nTrack approvals, rejections, and denials\n—all directly from Helix."
---

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January 28, 2026

# How to Set Up DHPO / e-Claim Portal Link in Helix

#### Overview

When a clinic is empanelled with an insurance company or TPA, they are provided with a **DHPO / e-Claim portal** to submit and track insurance claims.

Helix allows you to **configure these e-Claim details at the system level**, enabling clinics to:

- Create insurance claims
- Submit claims
- Track approvals, rejections, and denials  
  —all directly from Helix.

⚠️ **Important:**  
Before you can submit or manage insurance claims in Helix, **both branch-level e-Claim details and clinician user details must be configured**.

---

#### Prerequisites

Before starting, ensure you have the following details from the insurer / TPA:

- Provider ID (e.g., DHA / DOH / MOH Provider ID)
- e-Claim / DHPO portal credentials
  
    - Username
    - Password
- Clinician license details (for doctors submitting claims)

---

#### Step 1: Configure e-Claim Details at Branch Level

**Path:**  
**Control Panel → Branch Settings**

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### Steps

1. Go to **Control Panel → Branch Settings**
2. Locate the **eClaim / DHPO section**
3. Enter the following details:
   
     - **Provider ID**  
       *(Example: DHA-F-8876717)*
     - **eClaim Username**
     - **eClaim Password**
4. Click **Save**

⚠️ **Mandatory Action:**  
After saving:

- **Log out of Helix**
- **Log back in**

This refresh is required for the e-Claim configuration to take effect system-wide.

#### Step 2: Configure Clinician (Doctor) User Details

Claims are submitted **under the clinician’s name**.  
Therefore, the clinician user profile **must be correctly configured**.

**Path:**  
**Control Panel → Users → Edit User**

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### Steps

1. Go to **Control Panel → Users**
2. Locate the clinician (doctor) whose appointments and claims will be submitted
3. Click **Edit User**
4. Ensure the following fields are filled:

| Field | Description |
| --- | --- |
| **License Number** | Clinician’s DHA / DOH / MOH license |
| **Clinician Login** | Login provided/required for e-Claim submission |
| **Clinician Password** | Password associated with the e-Claim portal |

1. Click **Update**

⚠️ **Mandatory Action:**  
After updating clinician details:

- **Log out**
- **Log back in**

This ensures the clinician credentials are properly mapped for claim submission.

---

#### How This Works in Practice

Once both setups are complete:

- Appointments booked under the clinician will carry their license details
- Insurance claims will be created and submitted using:
  
    - Branch-level Provider ID
    - Clinician-level login credentials
- Claim statuses such as:
  
    - Submitted
    - Approved
    - Rejected
    - Denied  
      can be tracked from within Helix

---

#### Common Issues & Troubleshooting

### Claims not submitting?

Check:

- Provider ID is correctly entered at **Branch Settings**
- Clinician license number is not empty
- Clinician login & password are saved
- User has logged out and logged back in

### Wrong clinician appearing on claims?

- Ensure the **appointment is booked under the correct clinician**
- Verify the clinician user profile, not a generic admin user

### Portal credentials not working?

- Helix does **not validate insurer credentials**
- Confirm credentials directly with the insurer / TPA

---

#### Pro Tips 💡

- Always configure **branch e-Claim details first**, then clinician users
- Avoid using shared or admin users for claim submissions
- Re-login after **any** insurance or user credential change
- Keep clinician credentials updated when licenses are renewed

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