What should I do when the eRx number fails to generate?

Everything in Helix is documented and reported. When the system blocks an action, it typically displays a message explaining the reason. In many cases, these issues are also logged in a dedicated report for further review.

Specifically for eRx, you can check the eRx Submission Report, which shows the reason for the failure so you can identify the issue and take the appropriate steps to correct it.