---
title: What should I do when the eRx number fails to generate?
description: What should I do when the eRx number fails to generate?
---
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May 21, 2025
# What should I do when the eRx number fails to generate?
Everything in Helix is documented and reported. When the system blocks an action, it typically displays a message explaining the reason. In many cases, these issues are also logged in a dedicated report for further review.
Specifically for eRx, you can check the **eRx Submission Report**, which shows the reason for the failure so you can identify the issue and take the appropriate steps to correct it.
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