FAQ's

The FAQs section answers common questions about billing, reports, scheduling, and system access within Helix — making it easier to find solutions and self-serve support.

• What happens to the invoice after it is fully or partially refunded?
• Why are the financial reports not matching?
• Why am I unable to access a specific function in Helix?
• What should I do when the eRx number fails to generate?
• How to Add Signature to Pre-Anaesthesia Charts
• Why aren’t my changes saved after editing a specific area?
• How to extract your Chart of Accounts template in Helix