---
title: FAQ's | Helix | Knowledge Base
description: The FAQs section answers common questions about billing, reports, scheduling, and system access within Helix — making it easier to find solutions and self-serve support.
---
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1. [Helix | Knowledge Base](https://help.helixbydoctors.com/kb)
2. [FAQ's](https://help.helixbydoctors.com/kb/faqs)
# FAQ's
The FAQs section answers common questions about billing, reports, scheduling, and system access within Helix — making it easier to find solutions and self-serve support.
- [How to Add Signature to Pre-Anaesthesia Charts](https://help.helixbydoctors.com/kb/how-to-add-signature-to-pre-anaesthesia-charts)
- [Why am I unable to access a specific function in Helix?](https://help.helixbydoctors.com/kb/-why-am-i-unable-to-access-a-specific-function-in-helix)
- [What happens to the invoice after it is fully or partially refunded?](https://help.helixbydoctors.com/kb/what-happens-to-the-invoice-after-it-is-fully-or-partially-refunded)
- [What should I do when the eRx number fails to generate?](https://help.helixbydoctors.com/kb/what-should-i-do-when-the-erx-number-fails-to-generate)
- [Why are the financial reports not matching?](https://help.helixbydoctors.com/kb/why-are-the-financial-reports-not-matching)
- [Why aren’t my changes saved after editing a specific area?](https://help.helixbydoctors.com/kb/why-arent-my-changes-saved-after-editing-a-specific-area)
- [How to extract your Chart of Accounts template in Helix](https://help.helixbydoctors.com/kb/how-to-extract-your-chart-of-accounts-template-in-helix)
See less ▼
## Appointments & Calendar
- [Why can’t I see the appointment in the Calendar even though it appears in the patient’s file?](https://help.helixbydoctors.com/kb/why-cant-i-see-the-appointment-in-the-calendar-even-though-it-appears-in-the-patients-file)
- [Why is the patient appearing in today’s admissions under the reception account but not under the doctor’s account?](https://help.helixbydoctors.com/kb/-why-is-the-patient-appearing-in-todays-admissions-under-the-reception-account-but-not-under-the-doctors-account)
## Reports
- [Why aren’t my changes saved after amending the medical report?](https://help.helixbydoctors.com/kb/why-arent-my-changes-saved-after-amending-the-medical-report)
## Finance
- [Why isn’t the patient’s credit amount reduced when I use it to close an invoice?](https://help.helixbydoctors.com/kb/why-isnt-the-patients-credit-amount-reduced-when-i-use-it-to-close-an-invoice)
- [Why am I unable to issue an inventory item from the medical or nursing page?](https://help.helixbydoctors.com/kb/why-am-i-unable-to-issue-an-inventory-item-from-the-medical-or-nursing-page)
- [Why am I unable to see the refund in the collection report?](https://help.helixbydoctors.com/kb/why-am-i-unable-to-see-the-refund-in-the-collection-report)
- [Getting started](https://help.helixbydoctors.com/kb/getting-started)
- [Home Screen](https://help.helixbydoctors.com/kb/home-screen)
- [Clinical Workflow](https://help.helixbydoctors.com/kb/clinical-workflow#main-content)
- [Administration](https://help.helixbydoctors.com/kb/clinical-workflow#administration)
- [Nurses](https://help.helixbydoctors.com/kb/clinical-workflow#nurses)
- [Consumables](https://help.helixbydoctors.com/kb/clinical-workflow#consumables)
- [Doctors](https://help.helixbydoctors.com/kb/clinical-workflow#doctors)
- [Patient File](https://help.helixbydoctors.com/kb/patient-file)
- [Bookings & Calendar](https://help.helixbydoctors.com/kb/bookings-calendar)
- [Finance & Accounting](https://help.helixbydoctors.com/kb/finance-accounting)
- [CRM & Marketing](https://help.helixbydoctors.com/kb/crm-marketing)
- [Inventory Management](https://help.helixbydoctors.com/kb/inventory-management)
- [Insurance](https://help.helixbydoctors.com/kb/insurance)
- [Control Panel](https://help.helixbydoctors.com/kb/control-panel#main-content)
- [Patient Billing](https://help.helixbydoctors.com/kb/control-panel#patient-billing)
- [Calendar](https://help.helixbydoctors.com/kb/control-panel#calendar)
- [Finances](https://help.helixbydoctors.com/kb/control-panel#finances)
- [Human Resources](https://help.helixbydoctors.com/kb/control-panel#human-resources)
- [Inventory](https://help.helixbydoctors.com/kb/control-panel#inventory)
- [EMR Settings](https://help.helixbydoctors.com/kb/control-panel#emr-settings)
- [CRM Setup](https://help.helixbydoctors.com/kb/control-panel#crm-setup)
- [Structure](https://help.helixbydoctors.com/kb/control-panel#structure)
- [User Settings](https://help.helixbydoctors.com/kb/control-panel#user-settings)
- [Templates](https://help.helixbydoctors.com/kb/control-panel#templates)
- [System Settings](https://help.helixbydoctors.com/kb/control-panel#system-settings)
- [FAQ's](https://help.helixbydoctors.com/kb/faqs#main-content)
- [Appointments & Calendar](https://help.helixbydoctors.com/kb/faqs#appointments-calendar)
- [Reports](https://help.helixbydoctors.com/kb/faqs#reports)
- [Finance](https://help.helixbydoctors.com/kb/faqs#finance)
- [Human Resources](https://help.helixbydoctors.com/kb/human-resources)
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